Returns, Refunds & Shipping Policy
At Snackora, we strive to provide a delightful snacking experience. Since our products are perishable, we follow a specific policy for returns and refunds.
Returns & Refunds
Our return policy lasts 3 days from the date of delivery. If 3 days have passed, we, unfortunately, won’t be able to offer a refund or exchange.
We only accept returns or offer refunds in the following cases:
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The product delivered has a manufacturing defect
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You received the wrong item
Non-returnable items:
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Gift cards
To process your return, we require a receipt or proof of purchase.
Refund Process
Once your returned item is received and inspected, we’ll inform you of the approval or rejection of your refund.
If approved, the refund will be processed and a credit will be automatically applied to your original payment method within 7–10 working days.
Delayed or Missing Refunds
If you haven’t received your refund:
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Double-check your bank account
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Contact your card provider (sometimes delays occur)
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Contact your bank for processing timelines
If you've tried all of the above and still haven’t received the refund, please write to us at wecare@snackora.in .
Sale Items
Only regular-priced items are eligible for refunds. Sale or promotional items are non-refundable.
Exchanges
We only replace items if they are defective or incorrect. For exchange requests, please email us at wecare@snackora.in
Gifts
If an item was marked as a gift and shipped directly to you, you’ll receive store credit once the return is approved. If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.
Shipping & Delivery
We ship across India through trusted delivery partners.
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Orders are dispatched within 1 working day of confirmation
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Delivery usually takes 7–10 working days, depending on your location and service availability
Shipping Charges
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Free shipping pan india
Damaged Products
If you receive a damaged product, please reach out to us within 48 hours of delivery with images and your order ID. Please ensure the product is returned with its original packaging and label intact.
Return Shipping
To return your product, please send it to:
T/F 15KH No. 31/3, Gupta park, Najafgarh, New Delhi - 110043
Please note:
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Return shipping costs are borne by the customer
Shipping charges are non-refundable